One of my favorite responsibilities at MuleSoft was facilitating design workshops and teaching others about the UX process. A particularly enjoyable exercise resulted in the creation of user journey maps for Anypoint Studio. Workshop participants included product managers, engineers, marketing leaders, developer relationship managers, and documentation writers.
I prepared a short presentation to explain the value of user journey maps and to provide examples. We spent the majority of the time working in groups to define journey maps for four personas.
After consolidating our assumptions about the user journey, we compiled them and validated them with users. Our journey maps provided insight into some of our trouble areas, and helped define feature and functionality priorities.